Frequently Asked Questions
- How do I install my car restraint?
- Can I use a seatbelt extension with my booster?
- Do you run a carseat/crash exchange program?
- How do I log in?
- Do you still make a rotating car seat?
- What is the weight limit in car restraints?
- Can I use a 'Chest Clip'?
- What is the Lockie?
- How do I lodge a complaint?
- Can I get replacement parts?
- What is the Convoy? I can't find it on your website.
- Can you please tell me the price?
- Can I purchase from you directly?
- When does my restraint expire?
- I just bought a seat but it didn't have the Red SafeGrip Clamp, is this right?
- Where is the Date of Manufacture located?
- How do I find and read the Date of Manufacture on my restraint?
- Do I have to use the top tether? (AKA Upper Anchorage Strap)
- When will IsoFix be available on booster seats and forward facing only restraints?
- I have a restraint already, can I add IsoFix connectors to it?
- What does the model code / model name on my seat mean?
- How do I know which model of restraint I have?
- Can I use a H-Harness with my Infa Booster?
- Are there any chemicals or fire retardants used on your car restraints?
- My buckle will only stay connected on one particular side first, is it faulty?
- My child can loosen their harness, is this normal/safe?
- Can I still use my car seat after an accident?
- Where do I find the Serial Number on my restraint?
- Can I wash my car seat?